Training Architect


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Full Job Description

The Training Architect is responsible for developing, producing, implementing, and supporting internal and external Ascent curriculum, directly and indirectly, related to a specified SME team within Orion. This position will also be charged with the development of individual and small group training for new hires specific to a particular SME team.

Additionally, this position will involve continued development and updating of AssistMe related to the specified SME Team. This position will also assist with essential functions related to the specified SME Team such as Quarter End processing and team coverage during peak periods.

What does this role entail?

Meets weekly with Training and Engagement and other SME Training Specialists to collaborate
Creates a systematic review process of all curriculum to ensure Ascent curriculum is up to date for specific SME Team
Produces Ascent courses following technology development
Responsible for assessment development and maintenance in Ascent
Responsible for utilization reports and certification tracking in the content-specific area
Actively participates on subject-specific Product Management Team
Actively participates on subject-specific App Team
Creates new Assists in AssistMe based on technology development and needs of advisors
Regularly updates AssistMe based on technology development and functionality
Activates specific Assists for Advisors and Reps by request
Updates AssistMe based on development and functionality
Utilizes business analytics tools to research internal and external engagement and adoption of Orion technology
Conducts regular webinars for New Users and General Orion Users.
Troubleshoots SME team-specific issues; responds to inquiries via email, phone, chat, etc; ensures accuracy of data
Participates in Quarter End, Tech Labs, and HOVs
Creates and updates 30/60/90 day evaluations and reviews (housed in Ascent)
Responsible for training of new employees for SME Team
Works with new employees individually, training them in a one on one or small group setting
Actively participates on subject-specific Product Management Team and App Team
Regularly works with SME team members to help troubleshoot problems and develop learning content
Remains available to support case, phone, and chat queues when needed
Regularly meets with new employees individually, including at 30/60/90 day evaluation and reviews
Provides guidance and direction for new employees